Our driver will meet you at the terminal exit according to your flight information. We will wait for you with a welcome sign displaying your name and surname or company name, assist you with your luggage, and accompany you to the vehicle.

No, your transfer will not be canceled. We monitor your flight information and update the vehicle schedule according to your new arrival time in case of delays. In the event of very long delays, your circumstances will be assessed according to the rules specified in our contract.

The fee you see on the reservation screen is the total transfer cost, including taxes. Unless there is an extraordinary change in the route or duration of the service you requested, there will be no surprise additional charges later.

You can pay by credit card when making an online reservation. Depending on the operational structure and agreement terms, we can also offer payment options via bank transfer and corporate invoicing.

Yes. We issue invoices for all services provided through our company. When making a reservation, simply provide your billing information (first and last name or title, tax office, tax number/TCKN).

To avoid availability issues, we recommend making your transfer at least 24 hours in advance. We will try to accommodate requests made at shorter notice as long as a suitable vehicle is available.

We accommodate your reservation change and cancellation requests as flexibly as possible. No fees are charged for cancellations made within a certain period before the transfer time; for last-minute cancellations, the terms on our Cancellation and Refund Policy page apply.

Yes. If you indicate your need for a child seat or booster seat and your child's age during the reservation process, we will plan the vehicle accordingly. Subject to availability, the seat/booster seat will be added to the vehicle.

Standard luggage capacity varies depending on the vehicle type you select. You must accurately enter the number of large suitcases and carry-on bags during the reservation process. If you notify us in advance about bulky luggage, we will plan the appropriate vehicle type.

The vehicle type is determined based on the number of passengers, luggage amount, and the type of service you select. Our system will show you suitable 9+1 or 16+1 minibus alternatives based on the information you enter. You can communicate any special requests in the reservation notes section.

Transfleet primarily provides services in Istanbul. In addition, we offer services in the Antalya, Muğla, and Izmir regions, particularly for airport and tourism transfers, in collaboration with our partners.

Yes. We can establish corporate agreements for your needs such as regular staff transportation, guest reception, meeting and event transfers. For detailed information and quotes, you can contact us via our contact page or directly by phone/email.