Quality and Safety Policy

Our Quality Policy

At Transfleet, we base all our operations on the principles of customer satisfaction, continuity, and reliability.

In all the regions we serve, primarily Istanbul, Antalya, Muğla, and Izmir, we adopt the following as the fundamental elements of our quality policy:

Establishing transparent and clear communication from the reservation stage until the end of the journey,

Providing service at the specified time with the specified vehicle type,

Regularly analyze guest feedback to improve our processes,

Continuously develop the training and competence of our employees.

We execute our services in accordance with our management system certifications, primarily the ISO 9001 Quality Management System, and structure all our internal processes according to these standards.

Our Safety Policy

Passenger and driver safety is paramount for Transfleet. Therefore;

We regularly perform periodic maintenance and inspections on the vehicles in our fleet,

We ensure that all mandatory safety equipment required by relevant legislation is present in our vehicles,

We plan our drivers' rest periods and working hours within the legal framework,

We consider full compliance with traffic rules and defensive driving techniques to be non-negotiable.

In Istanbul, Antalya, Muğla, and Izmir, where we provide our services, we choose the safest and most comfortable routes, taking into account the route, traffic density, and road conditions, ensuring that our guests feel safe during their journey.

Our Continuous Improvement Approach

Transfleet views quality and safety standards not as a set of rules established once and for all, but as a dynamic structure that requires continuous updating. In this context;

Internal audits,

Customer complaints and suggestions,

Feedback from our business partners

are regularly evaluated and our processes are continuously improved.