No, your transfer will not be canceled. We monitor your flight information and update the vehicle schedule according to your new arrival time in case of delays. In the event of very long delays, your circumstances will be assessed according to the rules specified in our contract.

Our driver will meet you at the terminal exit according to your flight information. We will wait for you with a welcome sign displaying your name and surname or company name, assist you with your luggage, and accompany you to the vehicle.

To avoid availability issues, we recommend making your transfer at least 24 hours in advance. We will try to accommodate requests made at shorter notice as long as a suitable vehicle is available.

Yes, sharing your flight number is helpful for operational planning. It allows flight schedule updates and timing changes to be monitored more accurately.

Luggage capacity depends on the selected vehicle type. Sharing the correct number of passengers and luggage details during reservation helps ensure the right vehicle is arranged.

Yes, transfers can be arranged for late-night and early-morning hours with advance reservation.

Yes. We issue invoices for all services provided through our company. When making a reservation, simply provide your billing information (first and last name or title, tax office, tax number/TCKN).

The fee you see on the reservation screen is the total transfer cost, including taxes. Unless there is an extraordinary change in the route or duration of the service you requested, there will be no surprise additional charges later.

Yes. We can establish corporate agreements for your needs such as regular staff transportation, guest reception, meeting and event transfers. For detailed information and quotes, you can contact us via our contact page or directly by phone/email.

The right vehicle depends on the number of passengers, luggage amount, transfer type, and comfort expectations. Different options may be available for individual, family, VIP, and group transfers.

You can pay by credit card when making an online reservation. Depending on the operational structure and agreement terms, we can also offer payment options via bank transfer and corporate invoicing.

We accommodate your reservation change and cancellation requests as flexibly as possible. No fees are charged for cancellations made within a certain period before the transfer time; for last-minute cancellations, the terms on our Cancellation and Refund Policy page apply.

Yes. If you indicate your need for a child seat or booster seat and your child's age during the reservation process, we will plan the vehicle accordingly. Subject to availability, the seat/booster seat will be added to the vehicle.

Standard luggage capacity varies depending on the vehicle type you select. You must accurately enter the number of large suitcases and carry-on bags during the reservation process. If you notify us in advance about bulky luggage, we will plan the appropriate vehicle type.

The vehicle type is determined based on the number of passengers, luggage amount, and the type of service you select. Our system will show you suitable 9+1 or 16+1 minibus alternatives based on the information you enter. You can communicate any special requests in the reservation notes section.

Transfleet primarily provides services in Istanbul. In addition, we offer services in the Antalya, Muğla, and Izmir regions, particularly for airport and tourism transfers, in collaboration with our partners.

We recommend making your transfer reservation as early as possible. Early booking allows smoother planning, especially during high season, late-night flights, public holidays, and group transfers.

Once the transfer planning is completed, driver and vehicle details may be shared before the journey depending on the operational process.

Yes, a child seat request can be included in the planning if it is communicated in advance.

Operational planning may be updated based on the flight information you provide. For this reason, it is important to share accurate flight details during booking.

Additional stop requests may be considered depending on route suitability and operational availability. It is best to mention this request during the reservation stage.

Changes related to date, time, route, or passenger details may be considered depending on availability.

Cancellation and modification terms may vary depending on the reservation type. It is recommended to clearly display the current terms on the booking and terms of use pages.

Yes, bulk or recurring reservations can be arranged for companies, organizations, and businesses with regular transportation needs.

Yes, invoicing can be provided according to the relevant reservation and service details.

Available payment methods may vary depending on the booking system and sales structure. Current payment options should be clearly displayed during the reservation process.

Yes, corporate cooperation and tailored planning solutions may be offered for companies with regular transfer needs.

Yes, airport meet-and-greet arrangements may be provided depending on the reservation details.

Yes, professional transfer planning can be arranged for executives, guests, business partners, and special visitors.

Yes, pre-arranged transfer service can be provided between hotels and airports.

For group transfer planning, it is important to share passenger count, luggage details, route, timing, and any special requests in advance.